Return & Refund Policy

REFUND & RETURN POLICY

Effective Date: 10*/5/2025

We want you to love your purchase! If you're not completely satisfied, here's how our return and refund process works.

Return Window

Standard Merchandise: 30 days from delivery date 

Curated Character Boxes: 14 days from delivery date (due to perishable/artisan items)

Custom/Personalized Items: Non-returnable (see Exceptions below)

Digital Products: Non-returnable once accessed/downloaded

Adult Products: Non-returnable (see below)

Eligible Returns

We accept returns for:

• Unopened, unused merchandise in original packaging
• Defective or damaged items (report within 48 hours of delivery) 
• Incorrect items shipped (our error) 

Condition Requirements:

• Items must be in resalable condition
• Original tags, packaging, and documentation included 
• No signs of wear, washing, or use 

Non-Returnable Items

The following cannot be returned:

• Digital products (ebooks, music downloads, exclusive content codes)
• Personalized/custom items (unless defective)
• Opened consumables (candles, soaps, teas, food items)
• Adult toys and intimate products (for health and hygiene reasons) 
• Intimate apparel or hygiene products
•  Sale/clearance items marked "Final Sale"
• Gift cards

Adult Products - Special Policy

Non-Returnable for Hygiene & Safety:

• Due to the intimate nature of adult products, all sales are final
• We cannot accept returns or exchanges of adult toys, intimate products, or novelty items for any reason except: 
  • Defective products: If your item arrives damaged, defective, or not as described
  • Our shipping error: If we sent you the wrong item
• Defective Adult Products:
  • - Contact us within 48 hours of delivery with photos/description of defect
  • - We will issue a refund or replacement (your choice) without requiring return of the item
  • - For your safety and privacy, defective adult products do not need to be returned

Why This Policy?

• Health and safety regulations prohibit the resale of intimate products
• We cannot verify the condition or cleanliness of returned items 
• This policy protects all customers and complies with industry standards -

Weapon & Replica Returns

Special Conditions: - Replica firearms and bladed weapons may be returned within 30 days if:

• Item is defective or not as described
• Packaging is unopened or item is in unused, resalable condition 
• Buyer pays return shipping unless item is defective or our error
• Restocking fee: 15% may apply to opened weapon/replica items

How to Initiate a Return

 Step 1: Contact Us

• Email: [your email]
• Subject: Return Request 
• Order #[number]
• Include: Order number, item(s) to return, reason for return, photos (if damaged/defective) 

Step 2: Await Authorization - We will respond within 24-48 hours with return instructions - **Do not ship items back without authorization**—unauthorized returns will not be refunded 

Step 3: Ship Your Return

• Pack items securely in original packaging (if possible)
• Include return authorization number (provided by us) 
• Ship via trackable method—you are responsible for return shipping costs unless item is defective or our error 
• We recommend insuring high-value returns—we are not responsible for lost return shipments 

Step 4: Refund Processing

• Refunds are processed within 5-7 business days of receiving your return
• Refunds issued to original payment method 
• Shipping costs are non-refundable (except for defective/incorrect items) 

Exchanges

• We do not offer direct exchanges
• To exchange an item, return it for a refund and place a new order 
• If the item is defective or incorrect, we will cover return shipping and send replacement at no charge
•  Adult products cannot be exchanged (see Adult Products policy above)

Damaged or Defective Items

Report Within 48 Hours:

• Email us with photos showing damage/defect
• We will provide prepaid return label or issue refund/replacement without requiring return (depending on item type and value) 

Our Responsibility: 

• We cover return shipping for defective/damaged items
• Full refund or replacement at your choice 
• No restocking fees 

Adult Products:

• Defective adult products receive refund/replacement without requiring return for your privacy and safety

Refund Timeline

Processing: 5-7 business days after we receive your return (or after defect is verified for no-return items) -

Bank/Credit Card Posting: Additional 3-10 business days depending on your financial institution -

Notification: You will receive email confirmation once refund is processed

Restocking Fees

• Standard merchandise: No restocking fee
• Opened weapons/replicas: 15% restocking fee
• Large/bulky items: May incur restocking fee (disclosed before return authorization)
• Adult products: Not applicable (non-returnable)

International Returns 

• International customers are responsible for all return shipping costs and customs fees
• We recommend insuring international returns 
• Refunds do not include original shipping costs or customs duties paid 
• Adult products cannot be returned internationally 

Contact Us

Questions about returns? Email sheolgotha@gmail.com and we'll respond within 24 hours.